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Soulmate Lab Policy

By placing an order from our website, we will take into account that every customers had read our term and conditional as well. Thank you.

  • We encourage everyone to make purchase at least one ( 1 ) day prior the selected delivery date or before 11am for same day delivery. Our
    delivery time is between 11am – 8pm with no time request available. In events of peak periods, our delivery services can be completed between 11am-10pm.
    We do not provide specific time deliveries, this is to maintain fairness to all of our customers, and in order to maintain the efficiency in our operations.

  • We require buyers to provide us with the receiver's contact number in order to contact him/her for the collection of delivery. If by any chance that our runners could not locate the receiver after several time attempts.

  • Buyers are required to notify us the timing that the receiver is not around or will leave the area in order for us to specify a remark to our runners. The remark is not guarantee or promise that the bouquet will reach at that particular time slot. It is only a reference.
    We do not guarantee the delivery to be on time. This is especially in the event of severe weather and natural disasters such as heavy storm or flood. We will not take responsible for the late delivery due to adverse weather conditions, incomplete or incorrect delivery address and any cause beyond reasonable control.
    Soulmates Lab bouquet are highly perishable items. There will be no return acceptable. Return will only be made if the flower in a very poor shape or form which was caused during the delivery process. Receiver or sender are advised to inform us immediately.

  • Orders are delivered ONCE. If the recipient is not home/office, the bouquet are returned to Soulmates Lab and notice will send to informing senders that bouquet have tried to be delivered and to self pick up from Soulmates Lab. Senders are responsible to bear any delivery cost for second attempt.

  • Our delivery area covers kulai, senai, skudai, jb town, gelang patah, pasir gudang & certain area in pontian, we do not deliver to other area at this moment. This is to ensure the bouquet we delivered is at it's best conditions.
    Bouquet size, shade, bloom size & colour might vary from the picture shown. All flowers are perishable items and they are not guaranteed to be completely flawless.

We are very commited to help loving couples to enhance the value of relationship by showing their love and understand about each other in a very romantic way.


No 4986 Jalan Merbau 11, Bandar Putra, 81000 Kulai, Johor.
012-760 8225